Terms & Conditions

Effective Date: October 18, 2026

These Terms & Conditions apply to Window Wolves’ website, service requests, customer communications, and services. “Window Wolves,” “we,” “us,” and “our” refer to Window Wolves.

Any specific terms you accept in a quote, invoice, or service agreement also apply to the associated work. These Terms do not replace those documents.

Agreeing to these Terms or submitting a quote request does not, by itself, enroll you in text messages.

1. Services and Quotes

Window Wolves provides window cleaning, pressure washing, gutter cleaning, and other property services identified in our quotes and service agreements.

Quotes are prepared using the information available to us. Differences in the requested work, property conditions, measurements, or accessibility may require a revised quote. We will communicate proposed changes to the scope or price before performing additional work.

A quote request does not automatically create a confirmed service appointment.

2. Scheduling and Property Access

Scheduling depends on availability and our ability to perform the work safely. Weather, access restrictions, equipment issues, or other circumstances may require an appointment change.

Customers should provide accurate contact and property information, arrange access, and tell us about hazards, fragile surfaces, existing damage, pets, or other conditions relevant to the work.

3. Window Wolves SMS Messaging Program

Program Description

Customers may choose to receive SMS or MMS text messages from Window Wolves concerning services they request or receive.

Messages may include:

Quote-request responses and questions
Estimates and pricing information
Appointment scheduling and confirmations
Appointment reminders and rescheduling notices
Arrival notifications
Service updates and completion notices
Payment-related communications
Follow-up about a requested or completed service

Messages may be sent using automated systems.

Service-related SMS consent does not authorize unrelated promotional text campaigns. If we offer promotional messaging, we will obtain any additional consent required for that program.

Enrollment and Consent

Where offered, customers may enroll by actively selecting the optional SMS-consent checkbox on our website quote form or our Facebook lead form.

The checkbox is unchecked by default. Customers may submit a quote request without selecting it.

Providing a telephone number, requesting a quote, accepting these Terms, or acknowledging our Privacy Policy does not, by itself, establish SMS enrollment.

Consent to receive text messages is optional and is not a condition of purchasing goods or services from Window Wolves.

Message Frequency and Charges

Message frequency varies according to your requests, appointments, and interactions with us.

Message and data rates may apply. Your wireless carrier’s messaging and data charges are your responsibility. Contact your carrier with questions about your plan.

Opting Out

Reply STOP to unsubscribe from Window Wolves text messages.

After opting out, you may receive one final message confirming your unsubscribe request. Further messages covered by that opt-out will stop unless you subsequently provide the appropriate consent to resume them.

You may also email jared@windowwolves.com for assistance with your messaging preferences.

Opting out of texts does not cancel an appointment, service agreement, invoice, or other transaction. Contact us separately if you need to change or cancel a service.

Help and Support

Reply HELP for assistance, or contact:

Email: jared@windowwolves.com
Website: https://www.windowwolves.com/

Delivery Limitations

Text-message delivery depends on wireless networks, device availability, and other factors outside our control. Delivery and timing are not guaranteed.

Carriers are not liable for delayed or undelivered messages.

For urgent appointment changes or other time-sensitive matters, contact us directly rather than relying solely on a text message.

Telephone Number Accuracy

Provide a number you are authorized to use. Notify us if you change your number or no longer control a number enrolled in our messaging program.

Mobile Information and SMS Consent

We do not sell, rent, or share mobile telephone information or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

Service providers may process this information as necessary to deliver communications and perform related services on our behalf, or information may be disclosed as required by law. Those providers are not authorized to use your SMS consent for their own marketing.

Further details are available in our Privacy Policy:

https://www.windowwolves.com/privacy-policy

4. Other Customer Communications

We may respond to inquiries and communicate about services using the contact methods you provide and authorize, subject to applicable requirements.

Permission for one communication method does not automatically establish consent for every other method. In particular, SMS enrollment is handled separately from general website use and acceptance of these Terms.

5. Payments

Amounts due, payment deadlines, and any applicable deposit or service-plan terms are described in the relevant quote, invoice, payment request, or agreement.

Payments may be handled through a third-party payment processor. Customers must provide accurate billing information.

6. Cancellations and Rescheduling

Any applicable cancellation charges, deposit treatment, or refund conditions are governed by the terms disclosed and accepted for the particular service.

We may postpone work when conditions prevent safe or reasonable performance and will communicate scheduling changes using an appropriate contact method.

7. Existing Property Conditions

Cleaning may reveal deterioration or defects that were previously obscured. Please notify us of known issues before work begins.

These Terms do not make Window Wolves responsible for damage that existed before our work. They do not exclude responsibility that cannot lawfully be excluded.

8. Website and Third-Party Services

Website descriptions and availability may change. Contact us if you need clarification before relying on information for a purchase or appointment.

We use third-party systems for functions such as payments, communications, scheduling, and customer management. Links to independently operated websites may be subject to those operators’ terms and privacy policies.

9. Privacy

Our Privacy Policy explains how we collect, use, protect, and disclose information:

https://www.windowwolves.com/privacy-policy

Accepting these Terms does not override your communication preferences or constitute separate SMS consent.

10. Changes to These Terms

We may revise these Terms and publish the updated version with a new Effective Date.

Changes do not retroactively alter an accepted service agreement or expand an existing messaging consent without any notice or agreement required by applicable law.

11. Contact Us

For questions about services, these Terms, or the SMS program, contact:

Window Wolves

Email: jared@windowwolves.com

Website: https://www.windowwolves.com/