Privacy Policy

Effective Date: October 18, 2026

Window Wolves (“Window Wolves,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, submit a form, communicate with us, or use our services.

This Privacy Policy describes our information practices. Providing information or accepting this policy does not, by itself, constitute consent to receive marketing or automated text messages.

1. Information We Collect

We may collect information you provide directly to us, including:

First and last name
Email address
Telephone number
Service address, city, state, and ZIP code
Property details and information about requested services
Information submitted through quote requests, contact forms, and Facebook, Instagram, or other advertising lead forms
Estimates, appointment details, and scheduling preferences
Communications, questions, photographs, or other materials you send us
Payment status and transaction-related information
Communication preferences, consent information, and opt-out requests
Other information you voluntarily provide

When you visit our website, we may also collect technical and usage information, including your IP address, browser type, device information, approximate location, pages visited, referring website, and interactions with website features or advertisements.

2. How We Use Information

We use information as reasonably necessary to:

Respond to quote requests and service inquiries
Prepare estimates and explain pricing
Schedule, confirm, or reschedule appointments
Perform requested services
Send appointment reminders, arrival notifications, and service updates
Process payments and maintain transaction records
Provide customer support and respond to questions
Maintain customer records and communication preferences
Improve our website, customer service, and business operations
Measure advertising effectiveness
Detect and prevent fraud, abuse, or unauthorized activity
Resolve disputes and enforce agreements
Comply with applicable legal, tax, accounting, and regulatory obligations

Where permitted by law and supported by the appropriate consent, we may also send information about our services, promotions, or offers. Consent to receive messages about a requested quote or existing service does not automatically authorize unrelated promotional text campaigns.

3. SMS and MMS Text Messages

If you affirmatively consent to receive text messages from Window Wolves, we may send SMS or MMS messages within the scope of that consent. Messages may be sent using automated systems.

Service-related messages may include:

Responses to quote requests
Estimates and pricing information
Questions about requested services
Appointment scheduling and confirmations
Appointment reminders
Scheduling changes
Arrival notifications
Service updates and completion notices
Payment-related communications
Follow-up concerning services you requested or received

Message frequency varies based on your requests, appointments, and interactions with us.

Message and data rates may apply according to your wireless carrier and service plan.

Consent is optional. Consent to receive text messages is not a condition of purchasing goods or services from Window Wolves.

How We Obtain SMS Consent

We obtain SMS consent through an affirmative choice or another appropriate consent process. When consent is collected through an online form, it is presented separately from general acceptance of our Privacy Policy or Terms & Conditions.

Submitting a quote request or providing a telephone number does not, by itself, enroll you in unrelated promotional text campaigns.

How to Opt Out

You may withdraw SMS consent at any time by replying STOP to a message from Window Wolves.

After opting out, you may receive one final message confirming your unsubscribe request. We will suppress further messages covered by that opt-out unless you subsequently provide the appropriate consent to resume them.

You may also contact us at jared@windowwolves.com to request assistance with your messaging preferences.

How to Get Help

Reply HELP to a message from Window Wolves or email jared@windowwolves.com.

Our SMS Terms are available at:

https://www.windowwolves.com/terms

4. Mobile Information and SMS Consent Protection

We do not sell, rent, or share mobile telephone information with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent are not sold, rented, shared, or transferred to third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information and consent records to service providers that help us deliver communications, maintain customer records, or perform related services on our behalf. These providers may use that information only as necessary to provide those services and are not authorized to use it for their own marketing or promotional purposes.

We may also disclose information when required by law or as otherwise necessary for the legal purposes described in this policy.

These protections apply notwithstanding any other information-sharing provision in this Privacy Policy, including provisions concerning advertising, affiliates, business transactions, or disclosures made with consent.

5. Sources of Information

We may receive information when you:

Visit our website
Submit a quote request or contact form
Complete a Facebook, Instagram, or other advertising lead form
Call, text, or email us
Schedule or purchase services
Make a payment
Communicate with our employees or representatives

We may also receive information from platforms and service providers that support our website, advertising, communications, scheduling, payments, or customer-management systems.

6. How We Share Information

We do not sell your personal information.

Subject to the mobile-information protections in Section 4, we may disclose information in the following circumstances.

Service Providers

We may use providers that support:

Website hosting and cloud storage
Customer relationship management
Telephone, email, and text communications
Scheduling and appointment management
Payment processing
Website analytics and advertising measurement
Customer support and business software
Automated or AI-assisted processing used to help respond to inquiries, prepare quotes, organize information, or schedule services

We disclose information reasonably necessary for these providers to perform their services on our behalf. Using an automated or AI-assisted system does not authorize disclosure of mobile information or SMS consent for another party’s own marketing.

Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law and the protections in this policy.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to a lawful subpoena, court order, or governmental request
Protect the rights, property, or safety of Window Wolves, our customers, or others
Investigate fraud, abuse, security incidents, or suspected unlawful activity
Establish, exercise, or defend legal claims
Enforce our agreements

At Your Direction

We may disclose information for another purpose when you specifically direct or authorize us to do so, subject to applicable law and the mobile-information protections in Section 4.

7. Advertising, Analytics, and Cookies

Our website may use cookies, pixels, and similar technologies to:

Operate website features
Remember preferences
Understand website traffic and visitor interactions
Measure advertising performance
Understand how customers find Window Wolves
Improve website performance and customer experience

These technologies may collect information such as device identifiers, IP addresses, browser information, pages visited, and interactions with advertisements.

We do not provide mobile telephone information or SMS consent to advertising or analytics providers for their own marketing or promotional purposes.

You can manage cookies through your browser settings and use any privacy controls offered on our website. Blocking certain cookies may affect website functionality. Where required by applicable law, we obtain consent or provide choices for advertising and analytics technologies.

8. Payment Information

Payments may be processed by third-party payment processors.

We may receive transaction information such as payment status, amount, date, transaction identifiers, and limited payment-method details. When payments are processed through these providers, we generally do not directly store complete credit or debit card numbers.

Payment processors handle information according to their applicable privacy policies and agreements.

9. Retention

We retain information for as long as reasonably necessary to:

Respond to requests and provide services
Maintain customer and business records
Complete transactions
Maintain consent and communication-preference records
Honor opt-out requests
Resolve disputes and enforce agreements
Satisfy legal, tax, accounting, or regulatory requirements

Retention periods depend on the information involved and why it is needed. We may retain limited information necessary to prevent further communications after an opt-out or deletion request.

10. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No internet transmission, electronic storage system, or security measure is completely secure. We cannot guarantee absolute security.

11. Your Choices and Requests

You may contact us at jared@windowwolves.com to:

Ask about personal information we maintain about you
Request correction of inaccurate information
Request access to or deletion of information, where applicable
Update your communication preferences
Withdraw consent where processing relies on consent
Exercise other privacy rights available under applicable law

We may need to verify your identity before fulfilling a request. Certain information may need to be retained for legal obligations, transaction records, security, or other permitted purposes.

Email Preferences

Use the unsubscribe method provided in promotional emails or contact us directly. You may still receive necessary communications concerning services or transactions.

SMS Preferences

Reply STOP to unsubscribe from text messages. Reply HELP for assistance.

Message frequency varies. Message and data rates may apply.

12. Third-Party Websites and Platforms

Our website and communications may contain links to third-party websites or services. You may also interact with us through platforms such as Facebook or Instagram.

Those third parties have their own privacy practices. This policy does not govern their independent collection or use of information. We encourage you to review their privacy policies.

13. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact jared@windowwolves.com. We will take appropriate steps to investigate and delete information where required.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

We will post the updated policy on this page and revise the Effective Date. Where required, we will provide additional notice or obtain consent before applying a change.

15. Terms & Conditions

Our Terms & Conditions, including our SMS Terms, are available at:

https://www.windowwolves.com/terms

16. Contact Us

For questions about this Privacy Policy or our information practices, contact:

Window Wolves

Email: jared@windowwolves.com

Website: https://www.windowwolves.com/